Frequently Asked Questions

Answers to common questions about GIOT Electronics products and services

What warranty do your products have?

All GIOT Electronics products come with an 18-month valid warranty. This warranty includes repair, replacement of defective parts, and free technical support. For industrial products, the warranty can be extended up to 24 months.

What happens to the clock status of digital call to prayer devices after time law changes?

Our digital call to prayer devices have automatic internet update capability and are compatible with official country time law changes. The prayer time calculation system is intelligently adjusted based on geographical coordinates and accurate astronomical calendar without user intervention.

How to install and work with Parsal X64 digital call to prayer system software

Installing Parsal X64 digital call to prayer system software is done in a few simple steps: 1) Download the installation file from the official website 2) Run Setup.exe with Administrator access 3) Select installation path and initial settings 4) Connect device to network and test functionality. Complete visual guide and training videos are included in the product package.

How to work with V3 series digital call to prayer system web panel

The V3 series web panel has a modern and user-friendly interface. To access, enter the device IP address in your browser (default: 192.168.1.100). Username: admin and password: 123456. Through this panel you can manage audio settings, prayer scheduling, solar and Gregorian calendar, and user management.

How does the network audio system work?

Our network audio system uses standard IP Audio protocols such as SIP, RTP and RTSP. Audio is encoded with CD quality (44.1kHz/16bit) and transmitted over Ethernet or WiFi network with less than 50ms delay. Simultaneous playback at up to 256 points, independent volume control and centralized management are features of this system.

What is LoRaWAN gateway and what applications does it have for us?

LoRaWAN gateway is a smart gateway that connects LoRaWAN-based IoT devices to the internet. This technology is suitable for various applications such as: asset tracking, environmental monitoring, smart agriculture, energy management and smart city. Communication range up to 15 kilometers, very low energy consumption and ability to connect thousands of devices are its advantages.

What is a SIM-free tracker and how does it work?

The SIM-free tracker uses advanced LoRaWAN technology. This device receives geographical location via GPS with accuracy below 3 meters and sends it to the server via LoRaWAN network. Its advantages include: no need for SIM card and monthly fees, battery life up to 5 years, water and dust resistance (IP67) and tracking capability in remote areas.

Is product customization possible?

Yes, we provide complete product customization based on customers' specific needs. Our engineering team is ready to design and manufacture custom products with your desired technical specifications. Minimum order for custom products is 50 units and delivery time is 4-8 weeks.

Do you update product software and firmware?

Yes, our development team is continuously improving and updating product software and firmware. Updates include security improvements, adding new features, bug fixes and performance optimization. All updates are free and available through the website or management panel.

How can I get technical support?

Our technical support is available through several channels: 1) Online ticket on website 2) Phone call during business hours 3) Remote support via TeamViewer 4) Online chat on website 5) Email support@giot.com. Response time less than 4 hours on business days and 24/7 emergency support for premium customers.

Is it possible to test products before purchase?

Yes, we provide the possibility to test and evaluate products before purchase. You can: 1) Visit our showroom in the USA 2) Request demo versions of products 3) Use short-term rental service 4) Have free consultation with technical experts. Our goal is your complete confidence in product quality and suitability.

What are the shipping and delivery conditions for products?

Products are shipped nationwide. Shipping conditions: 1) Free shipping for orders over $500 2) Delivery within 24 hours locally 3) Shipping to other cities 2-5 business days 4) Shock-resistant and durable packaging 5) Full cargo insurance 6) Possibility of in-person delivery at headquarters. Tracking code is provided for all shipments.

Do you provide product training?

Yes, we provide a complete set of training services: 1) Step-by-step training videos 2) Complete technical documentation 3) Free online webinars 4) Specialized in-person courses 5) On-site installation training 6) Phone support during installation. Our YouTube channel also contains detailed tutorials for all products.

Are your products compatible with international standards?

Yes, all our products are designed and manufactured according to international standards. CE, FCC, IC and RoHS certificates are available for export products. Also national standards such as UL and FCC approval for all products have been obtained. Product quality is controlled according to ISO 9001:2015.